General

Data Cleanup #3537

closed

Error Creating Salesforce Contact

Added by System Administrator about 1 month ago. Updated about 1 month ago.

Status:
Closed (Resolved)
Priority:
Low
Author:
System Administrator
Assignee:
Milestone:
-
Start date:
Feb 13, 2026
Due date:
% Done:

0%

Estimated time:
Time log:

Description

A guest with the following information purchased a ticket via our Bokun portal and salesforce could neither: - precisely recognize which contact they belong to - create a new contact instead Below is the bokun information we recieved: First Name: Cody Last Name: Clement Street: None City: None Zip: None Ticket Stage: Ticket Purchased Expected Visit Date: 1802476800000 Bokun Opportunity ID: PBC-84393109 Purchase Total: 163.7 Here is the error code Salesforce returned: DUPLICATES_DETECTED Below is the full payload that Salesforce returned: [{'duplicateResult': {'allowSave': True, 'duplicateRule': 'Contact_Duplicate_Rule', 'duplicateRuleEntityType': 'Contact', 'errorMessage': 'Possible duplicate. Use one of these Contact records?', 'matchResults': [{'entityType': 'Contact', 'errors': [], 'matchEngine': 'FuzzyMatchEngine', 'matchRecords': [{'additionalInformation': [], 'fieldDiffs': [], 'matchConfidence': 100.0, 'record': {'attributes': {'type': 'Contact', 'url': '/services/data/v59.0/sobjects/Contact/003Pj00000zerYuIAI'}, 'Id': '003Pj00000zerYuIAI'}}], 'rule': 'Standard_Contact_Match_Rule_v1_1', 'size': 1, 'success': True}]}, 'errorCode': 'DUPLICATES_DETECTED', 'message': 'Possible duplicate. Use one of these Contact records?'}]


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Updated by Max Sessions about 1 month ago

  • Description updated (diff)
  • Assignee set to Max Sessions
  • Estimated time set to 0:03 h

Updated by Max Sessions about 1 month ago

  • Type changed from Feature Request to Data Cleanup
  • Estimated time deleted (0:03 h)

Updated salesforce contact. Email was different but the name and phone number were matching.

Updated by Max Sessions about 1 month ago

  • Status changed from Opened to Closed (Resolved)

Contact info resolved. Closing ticket.

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