Subject *
Status Closed (Resolved)
Priority *Low Medium High Immediate
Assignee System AdministratorDavid CanfieldForrest HippensteelGary LopesJohn ZastoupilJonathan WilliamsKathy ZastoupilMax SessionsSystem AdministratorTanya CanfieldTroy Vail
Project *RedmineSalesforce
Type *Feature Request Hardware Config Change Bug Permissions Request New System Request Troubleshoot / Repair Evaluation Unassigned/Other Training Task Data Cleanup View all types description
Start date
Due date
Estimated time Hours
Description <p>A guest with the following information purchased a ticket via our Bokun portal and salesforce could neither: - precisely recognize which contact they belong to - create a new contact instead Below is the bokun information we recieved: First Name: Cody Last Name: Clement Street: None City: None Zip: None Ticket Stage: Ticket Purchased Expected Visit Date: 1802476800000 Bokun Opportunity ID: PBC-84393109 Purchase Total: 163.7 Here is the error code Salesforce returned: DUPLICATES_DETECTED Below is the full payload that Salesforce returned: [{'duplicateResult': {'allowSave': True, 'duplicateRule': 'Contact_Duplicate_Rule', 'duplicateRuleEntityType': 'Contact', 'errorMessage': 'Possible duplicate. Use one of these Contact records?', 'matchResults': [{'entityType': 'Contact', 'errors': [], 'matchEngine': 'FuzzyMatchEngine', 'matchRecords': [{'additionalInformation': [], 'fieldDiffs': [], 'matchConfidence': 100.0, 'record': {'attributes': {'type': 'Contact', 'url': '/services/data/v59.0/sobjects/Contact/003Pj00000zerYuIAI'}, 'Id': '003Pj00000zerYuIAI'}}], 'rule': 'Standard_Contact_Match_Rule_v1_1', 'size': 1, 'success': True}]}, 'errorCode': 'DUPLICATES_DETECTED', 'message': 'Possible duplicate. Use one of these Contact records?'}]</p> Edit
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Milestone Q1 2026 - System Security and Monitoring