Feature Request #593
open
help desk plugin
Start date:
Jun 24, 2024
Due date:
% Done:
80%
Estimated time:
Description
I need to finish the setup and integration for the redmine plugin for the crew portal so staff and volunteers can submit future tickets and issues to the redmine system rather than emailing it@labattleship.com every day
Subtasks
Related issues
Updated by Max Sessions 8 months ago
- % Done changed from 0 to 80
Currently running into issues regarding the auto retrieve of new issues/emails. This prevents redmine from creating new tickets until a user manually clicks the get mail button each day. Currently it is being stopped by what I believe is a permissions issue but I will need to look into it more before I have a solution.
Beyond this, the plugin works well and creates/updates issues based on emails and replies but relies on someone to use the get mail button for it to its job.