Subject *
Status * Opened
Assigned
On Hold / Waiting
In Progress
Rejected
Closed (Resolved)
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Closed (Duplicate) View all issue statuses description
Issue statuses description
Closed (Duplicate) This status is only to be used to close one of a pair of tickets marked "Duplicate"
Priority * Low
Medium
High
Immediate
Assignee David Karnowski David Canfield Forrest Hippensteel Gary Lopes John Zastoupil Jonathan Williams Kathy Zastoupil Max Sessions Troy Vail
Project * Redmine Salesforce
Type * Feature Request
Hardware Config Change
Bug
Permissions Request
New System Request
IMAC
Troubleshoot / Repair
Purchase Request
Clean / Clean Up
Training View all types description
Types description
Feature Request Use this type for a feature request on an existing software project
Hardware Config Change Requests for change of configuration
Bug The issue type for when things go wrong or errors are thrown
Permissions Request Use this for requesting permissions within a system
New System Request Requests for new systems, new websites, new software, new servers, new museum displays or tech, etc.
IMAC Install Move, Add, Change requests
Troubleshoot / Repair Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"
Purchase Request Purchase Requests are issues generated when an employee or volunteer needs to request the purchase of equipment, tools or supplies for a project they are assigned to.
Clean / Clean Up Use this type for a feature request on an existing software project
Training Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"
Start date
Due date
Estimated time
David Karnowski 
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