Feature Request #3848
openError Creating Salesforce Contact
Status:
Opened
Priority:
Low
Assignee:
-
Milestone:
-
Start date:
Jun 10, 2026
Due date:
% Done:
0%
Estimated time:
Description
A guest with the following information purchased a ticket via our Bokun portal and salesforce could neither:
- precisely recognize which contact they belong to
- create a new contact instead
Below is the bokun information we recieved:
First Name: Tom
Last Name: Newcombe
Street: None
City: None
Zip: None
Ticket Stage: Ticket Purchased
Expected Visit Date: 1781267400000
Bokun Opportunity ID: GET-94147463
Purchase Total: 49.95
Here is the error code Salesforce returned:
DUPLICATES_DETECTED
Below is the full payload that Salesforce returned:
[{'duplicateResult': {'allowSave': True, 'duplicateRule': 'Contact_Duplicate_Rule', 'duplicateRuleEntityType': 'Contact', 'errorMessage': 'Possible duplicate. Use one of these Contact records?', 'matchResults': [{'entityType': 'Contact', 'errors': [], 'matchEngine': 'FuzzyMatchEngine', 'matchRecords': [{'additionalInformation': [], 'fieldDiffs': [], 'matchConfidence': 100.0, 'record': {'attributes': {'type': 'Contact', 'url': '/services/data/v59.0/sobjects/Contact/003Pj00001GqNTmIAN'}, 'Id': '003Pj00001GqNTmIAN'}}], 'rule': 'Standard_Contact_Match_Rule_v1_1', 'size': 1, 'success': True}]}, 'errorCode': 'DUPLICATES_DETECTED', 'message': 'Possible duplicate. Use one of these Contact records?'}]
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