Salesforce

Types description

Feature Request

Use this type for a feature request on an existing software project

Hardware Config Change

Requests for change of configuration

Bug

The issue type for when things go wrong or errors are thrown

Permissions Request

Use this for requesting permissions within a system

New System Request

Requests for new systems, new websites, new software, new servers, new museum displays or tech, etc.

Troubleshoot / Repair

Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"

Evaluation

Evaluation of Equipment, Tools or Technology

Unassigned/Other

This tracker is only for issues that have not been assigned to a project due to limited access for users.

Training

Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"