View all issue statuses description
Issue statuses description
- Closed (Duplicate)
- This status is only to be used to close one of a pair of tickets marked "Duplicate"
View all types description
Types description
- Feature Request
- Use this type for a feature request on an existing software project
- Hardware Config Change
- Requests for change of configuration
- Bug
- The issue type for when things go wrong or errors are thrown
- Permissions Request
- Use this for requesting permissions within a system
- New System Request
- Requests for new systems, new websites, new software, new servers, new museum displays or tech, etc.
- IMAC
- Install Move, Add, Change requests
- Troubleshoot / Repair
- Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"
- Purchase Request
- Purchase Requests are issues generated when an employee or volunteer needs to request the purchase of equipment, tools or supplies for a project they are assigned to.
- Clean / Clean Up
- Use this type for a feature request on an existing software project
- Training
- Used to indicate repair or troubleshooting needed; for instance, "It is making a weird noise"
Hours
