General

Feature Request #3706

Updated by Max Sessions about 1 month ago

<p>A 
 A guest with the following information purchased a ticket via our Bokun portal and salesforce could neither:  
     - precisely recognize which contact they belong to 
     - create a new contact instead 

 Below is the bokun information we recieved: 
 First Name: Adeline 
 Last Name: Chappell 
 Street: None 
 City: None 
 Zip: None 
 Ticket Stage: Ticket Purchased 
 Expected Visit Date: 1806451200000 
 Bokun Opportunity ID: PBC-88086341 
 Purchase Total: 48.9 

 Here is the error code Salesforce returned: 
 DUPLICATES_DETECTED 

 Below is the full payload that Salesforce returned: [{&#39;duplicateResult&#39;: {&#39;allowSave&#39;: 
 [{'duplicateResult': {'allowSave': True, &#39;duplicateRule&#39;: &#39;Contact_Duplicate_Rule&#39;, &#39;duplicateRuleEntityType&#39;: &#39;Contact&#39;, &#39;errorMessage&#39;: &#39;Possible 'duplicateRule': 'Contact_Duplicate_Rule', 'duplicateRuleEntityType': 'Contact', 'errorMessage': 'Possible duplicate. Use one of these Contact records?&#39;, &#39;matchResults&#39;: [{&#39;entityType&#39;: &#39;Contact&#39;, &#39;errors&#39;: records?', 'matchResults': [{'entityType': 'Contact', 'errors': [], &#39;matchEngine&#39;: &#39;FuzzyMatchEngine&#39;, &#39;matchRecords&#39;: [{&#39;additionalInformation&#39;: 'matchEngine': 'FuzzyMatchEngine', 'matchRecords': [{'additionalInformation': [], &#39;fieldDiffs&#39;: 'fieldDiffs': [], &#39;matchConfidence&#39;: 'matchConfidence': 100.0, &#39;record&#39;: {&#39;attributes&#39;: {&#39;type&#39;: &#39;Contact&#39;, &#39;url&#39;: &#39;/services/data/v59.0/sobjects/Contact/003Pj00001A8mNxIAJ&#39;}, &#39;Id&#39;: &#39;003Pj00001A8mNxIAJ&#39;}}], &#39;rule&#39;: &#39;Standard_Contact_Match_Rule_v1_1&#39;, &#39;size&#39;: 'record': {'attributes': {'type': 'Contact', 'url': '/services/data/v59.0/sobjects/Contact/003Pj00001A8mNxIAJ'}, 'Id': '003Pj00001A8mNxIAJ'}}], 'rule': 'Standard_Contact_Match_Rule_v1_1', 'size': 1, &#39;success&#39;: 'success': True}]}, &#39;errorCode&#39;: &#39;DUPLICATES_DETECTED&#39;, &#39;message&#39;: &#39;Possible 'errorCode': 'DUPLICATES_DETECTED', 'message': 'Possible duplicate. Use one of these Contact records?&#39;}]</p> records?'}]

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